Shipping policy

Welcome to Prime Time Gadgets! We are committed to delivering your latest tech and gadgets as quickly and reliably as possible. Below you will find the details of our shipping procedures.

1. Free Standard Shipping

Free standard shipping on orders above €25. Additional customs duties, VAT or import charges may apply to deliveries outside the EU.

2. Delivery Times

We source our products globally to bring you the best prices and the newest technology.

Estimated Delivery Time: 5 to 10 working days.
Note: Delivery times may vary slightly depending on your specific location and local customs processing.

Please note that "working days" refer to Monday through Friday and do not include weekends or public holidays.

3. Order Processing

Once your order is placed, our team works hard to get it ready for shipment.

Processing Time: Orders are typically processed and dispatched within 1–3 business days.
Order Confirmation: You will receive an email confirmation immediately after placing your order.

4. Tracking Your Order

We want you to stay informed every step of the way.

As soon as your order is shipped, you will receive a Shipping Confirmation email containing your unique Tracking Number.
You can use this number on our website [or link to a tracking carrier] to monitor the progress of your package from our warehouse to your front door.

5. Delivery Address

Please ensure that your shipping address is entered correctly at checkout. We cannot be held responsible for items delivered to an incorrect address provided by the customer. If you notice an error in your address, please contact us immediately at support@primetimegadgets.com.

6. Customs and Import Duties

Import duties, VAT or customs charges may apply depending on the destination country outside of EU.

7. Missing or Delayed Packages

If your package has not arrived within the estimated 10 working day window, please allow an additional 2-3 days for any local postal delays. If it still hasn't arrived, contact our support team at support@primetimegadgets.com with your order number, and we will investigate it for you immediately.